SHIPPING & RETURNS, DETAILS

WE SHIPPING WORLDWIDE

Shipping to US, UK, France, Canada, Australia, Finland, and Mexico is no issue! We have shipped to happy customers in many countries. If your country isn’t listed yet, please reach out and we can inquire with our shipping company.


FROM TIME OF ORDER UNTIL SHIP DATE

Almost all items will be sent for professional kimono cleaning after purchase. Please allow up to 10 business days from the date of order until shipment.

*International delivery times can vary due to customs.


REGARDING VAT / IMPORTING TAX

Any customs charges and taxes upon delivery are the responsibility of the customer.

The prices shown on our website do not include VAT, import duty, tax, or other unpredictable charges from middlemen. In case these charges are incurred, they should be paid by the customer. For more information regarding your country’s customs policies, please contact your local customs office or its agents.

The buyer is responsible for complying with local laws and regulations.


ALL ITEMS – NO RETURN OR NO REFUND (ALL SALES ARE FINAL)

Please check the measurements and conditions carefully before purchasing.

 

  • As all product prices include international shipping costs, if a package is returned to us due to customer circumstances and a refund is requested, the shipping cost portion will be deducted from the refund. We appreciate your understanding.

  • Some countries such as EU member states or the United Kingdom may require that consumers are granted the right to return items within 14 days of receipt. If you live in such a country, please contact us in advance if you need clarification on your right to return.

  • Please be aware that certain items may not be returnable due to their custom-made or upcycled nature.

 


SHIPPING METHOD

We prepare multiple shipping options, including Japan Post EMS, FedEx, and DHL, to adapt to changing global circumstances. The choice of carrier will be made by us to ensure the fastest and safest delivery to your location. Thank you for your understanding.


CONTACT

Please feel free to contact us by email at contact@machikokimono.com or via Instagram DM.

The buyer understands and agrees that any purchase from the site is a personal purchase from the seller, which is a private activity.


ABOUT MATERIAL COMPOSITION

Most vintage and antique kimono and haori do not have fabric composition labels. These garments were custom-tailored for individual clients, and the material details were rarely recorded directly on the garment.

Today, only mass-produced kimono sold in major retail stores include such tags. Traditionally tailored kimono—even those made in recent decades—usually do not have any sewn-in fabric composition labels.

As a result, determining the exact composition of vintage fabrics is not always possible. Based on my experience as a licensed antique art dealer and upcycling artist, I examine the fabric using visual texture, burn tests, and the known age of the kimono to make an educated guess.

 

  • If I’m confident it is 100% silk, I will label it as such.

  • If the fabric shows characteristics of mixed fibers or modern synthetics, I will label it as “silk & more.”

    Please understand that:

  • I do my best to make careful judgments, but these are not lab-certified.

  • If you require an exact determination, I recommend using a fabric testing service in your country.

    Many kimono are hand-sewn by specialized Japanese artisans called “wasai-shi”. In rural Japan, it was common during the post-war years for farmers to sew kimono during winter months for clients in cities like Kyoto or Tokyo.

    I continue this tradition by giving new life to these beautiful garments. Thank you for your understanding and support.