Shipping policy

Last updated: November 5, 2026

WE SHIP WORLDWIDE

In the past year, we have shipped to happy customers in the United States, Australia, Singapore, the United Kingdom, Italy, France, Canada, the Netherlands, Hong Kong, Japan and many other countries. Available destinations are shown at checkout. If your country is not available, please contact us and we will check with our shipping company.

SHIPPING COSTS

  • Kimono, haori and upcycled items: shipping is included in the price.
  • Socks, hanafuda and similar items: shipping is calculated at checkout. Shipping is free for delivery within Japan, or on orders of 2 or more items (including orders with a kimono).

FROM TIME OF ORDER UNTIL SHIP DATE

Every kimono is sent for professional kimono cleaning after purchase. Please allow up to 10 business days from the date of order until shipment. For Made to Order items, the production time stated on the product page applies in addition.

SHIPPING METHOD

We use multiple shipping options, such as Japan Post EMS and FedEx, to adapt to changing global circumstances. The carrier for each order is chosen by us to ensure the safest and most reliable delivery to your location.

Delivery times vary, especially due to customs processing in each country, so we are unable to guarantee a delivery date. Delivery time begins once your order ships.

ORDER TRACKING

Once your order ships, we will email you a confirmation with a tracking number, if the shipping method supports it. Tracking information may take some time to update.

IMPORT DUTIES AND TAXES

How import duties and taxes are handled depends on the delivery address. If you receive your order at a hotel or other address in Japan while traveling, it is treated as delivery in Japan.

  • Delivery to the US: import duties are included in the price. Nothing to pay on delivery.
  • Delivery to other countries: import duties and taxes (such as VAT or GST), as well as any customs clearance fees, are paid by the customer on delivery. Amounts and rules vary by country, so please check with your local customs office before purchasing.
  • Delivery in Japan: consumption tax included.

Import duties and taxes paid on delivery are collected by customs or the carrier, not by us, so we are unable to refund them. In some countries, you may be able to reclaim them from your local customs authority.

ADDRESS ACCURACY

Please check your shipping address at checkout. If you need to correct it, please contact us as soon as possible, before your order ships.

ORDER CHANGES AND CANCELLATIONS

Need to change or cancel your order? Please contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it is in transit we are unable to modify it.

LOST, DAMAGED OR DELAYED PACKAGES

If your package is lost, damaged or delayed, please contact us with your order number (and photos if damaged). We will help you work with the carrier.

REFUSED DELIVERIES

If a package is returned to us because delivery was refused, including refusal to pay import duties and taxes, we will refund the order minus the outbound and return shipping costs.

RETURNS

For returns, exchanges and withdrawals, please see our Refund Policy.

CONTACT

Please feel free to contact us by email at contact@machikokimono.com or via Instagram DM.